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SERVICES — S.01 MANAGED IT SERVICES

Your own IT department.
Without the overheads.

Imagine a dedicated in-house team of IT experts without the cost of building one internally. We support your users, manage devices, improve security and help your technology work reliably every day.

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WHO IT'S FOR
→ Businesses without an internal IT department
→ Internal IT teams that need additional support
→ Companies unhappy with their current IT provider

Managed IT support pricing

FLEXIBLE SUPPORT OPTIONS

Choose a predictable monthly support model or pay only when assistance is required. We will recommend the most suitable option after reviewing your users, devices, locations and current IT environment.

Flat monthly

€50 / month

Limited support for small businesses

  • Basic support during business hours
  • Suitable for businesses with occasional issues
  • Ideal alongside existing internal IT support
  • Additional work can be quoted separately
Enquire about flat monthly
Most popular

Per user

€85 / user / month

Complete ongoing IT support

  • User helpdesk and remote support
  • Device management and monitoring
  • Security and Microsoft 365 support
  • Up to five supported devices per user
Enquire about per-user support

Hourly / break-fix

On demand

Pay only when assistance is needed

  • No monthly support commitment
  • Suitable for very small businesses
  • Support charged according to time required
  • Less predictable than managed support
Ask about hourly support

All prices exclude VAT and Microsoft 365 licences. Microsoft licences are billed separately at the applicable Microsoft price. Final pricing depends on the number of users, devices, locations, systems and required level of support.

What managed IT support includes

User helpdesk support

Day-to-day technical support for employees by phone, email and remote assistance, covering common computer, application, connectivity and Microsoft 365 issues.

Device monitoring & maintenance

Proactive monitoring of supported computers, security status, system health and updates to help prevent avoidable downtime and recurring problems.

Device management & security

Central management of supported computers, security policies, antivirus protection, encryption, operating-system updates and access controls.

Microsoft 365 support

Support for Microsoft 365 accounts, Outlook, email, Teams, OneDrive, SharePoint, password resets, user access and licence administration.

User onboarding & offboarding

Setup of new users, devices, email accounts and permissions, together with secure access removal and account closure when an employee leaves.

IT advice & improvement planning

Practical guidance on security, devices, Microsoft 365, cloud services, licensing and technology improvements as your organisation develops.

Taking over your IT, step by step

A CLEAR PLAN FROM DAY ONE
STEP 1

Discovery

We review your users, devices, Microsoft 365 environment, current support arrangements and key business risks.

STEP 2

Takeover plan

We agree the support scope, responsibilities and timetable, and coordinate the handover from your current provider.

STEP 3

Setup & onboarding

We configure support access, monitoring, device management, security tools, documentation and employee helpdesk processes.

ONGOING

Managed support

Your employees receive ongoing assistance while we monitor, maintain and improve the supported IT environment.

Frequently asked questions

Managed IT support can include employee helpdesk assistance, device monitoring, security management, Microsoft 365 support, user onboarding and offboarding, updates and ongoing IT advice. The exact scope is agreed before the service begins.
The per-user plan includes ongoing IT helpdesk support, device management, monitoring, security and Microsoft 365 support, covering up to five supported devices per user. Discounted pricing may be available for larger teams.
Microsoft 365 licences are billed separately at the applicable Microsoft price. We can recommend suitable licence plans and help manage and optimise them for your organisation.
Yes. We can work as an extension of your internal IT team, providing additional helpdesk capacity, monitoring, device management, security expertise and support during busy periods or employee absence.
Yes. We review your environment, agree a structured takeover plan, obtain the necessary documentation and access, and manage the transition with the aim of minimising disruption.
Yes. We can support office-based, hybrid and remote employees using secure remote-support tools, Microsoft 365 and centrally managed device and security services.
In a workgroup, each computer manages its own accounts and settings with limited central control. A Microsoft 365-managed environment provides central user management, multi-factor authentication, device policies, improved security and easier support as the business grows.

Want IT that simply works?

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